Reference

Legal clarity for your tahta77 account

tahta77 Legal sets out how we handle account access, personal data, payment records and requests from customers in Indonesia.

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tahta77 Legal clarity for your tahta77 account
CONTACT FOR CLARITY

Where to ask Legal questions

A direct contact route helps when a Legal question involves your account rather than a general statement. We use the Email Support Desk for requests about personal data, account access, payment evidence, policy wording and changes to your registered details. Include the email address linked to your account and a clear description of the request. Do not send your password or full wallet credentials. Customers in Makassar and other Indonesian locations follow the same contact path, subject to local law.

Team online

Policy question

Send a message through our Email Support Desk when you need a clause explained. Include the relevant section title and the email linked to your account so we can match the request without asking you to disclose a password.

Data correction

If your name, phone detail or account record needs correction, state what appears to be wrong and what should replace it. We may request account verification before changing information connected with DANA, OVO, GoPay or QRIS activity.

Access concern

For a blocked login or an eligibility question, contact the same desk with the time of the issue and your registered email. We will explain the next account step where local law permits and will not ask for your password by email.

DATA HANDLING PRACTICE

What we protect and retain

Legal handling is part of the account process, not a separate promise detached from daily operations.

Personal data

We handle details such as your registered email, phone information and account activity for access, support and account administration. We do not need your password in a support message, and you should remove sensitive credentials before sending an email.

Cookies

Cookies can keep a session active and remember relevant page settings while you use tahta77. Your browser controls whether cookies are accepted. Turning them off may affect account access, and the Legal notice explains how cookie use relates to the service.

Account security

We use the registered account path and phone verification before account access or sensitive account changes. Keep your password private, sign out on shared devices, and contact the Email Support Desk if you suspect that someone else has used your login.

Payment records

A DANA, OVO, GoPay or QRIS reference may be retained so we can match an account instruction with its status. Bank transfer and virtual account details can also support reconciliation. Send only the receipt details needed to identify the transaction.

Retention

We keep account and transaction records for the period needed to operate the account, resolve disputes, meet legal duties or protect security. The period can depend on the record and applicable law, so ask us for the basis of a specific retention question.

Change requests

To request access, correction or another change concerning your personal data, email the Email Support Desk from your registered address. Describe the request clearly; we may verify your identity before action and will explain any legal reason a request cannot be completed.

Common Legal questions about tahta77

These Legal answers focus on the account decisions Indonesian customers usually need to make before opening access. They cover eligibility, personal data, cookies, payment records and contact rights without replacing the terms that apply to your account. If your situation is specific, use the Email Support Desk and include only the details needed to identify your request.

tahta77 Legal covers account access, personal data, cookies, payment records, security steps, retention and requests for correction or access. Eligibility depends on local law, so read the applicable terms before opening an account and contact our Email Support Desk if a clause needs clarification.

Access depends on local law. We do not treat location alone as permission to use every service. Check the applicable terms for your circumstances, use accurate account details, and contact our Email Support Desk if you need the correct policy path before opening or continuing an account.

These payment references can form part of an account record when you use DANA, OVO, GoPay or QRIS. We use transaction details to match an instruction with its status and address payment questions. Send the relevant receipt reference, but never send your password or full wallet credentials.

We use registered account details to provide access, respond to support requests, check sensitive changes and maintain necessary records. We restrict account-record access and may verify your identity before making a change. Email our Email Support Desk if you want to ask about a specific data use.

Yes. Email the Email Support Desk from your registered address and describe the incorrect detail and the correction you want. We may ask for account verification before changing information connected to access or payments, and we will explain any applicable legal restriction.

Cookies may support a login session and remember page settings on your device. Your browser controls cookie acceptance, but refusing cookies can affect account access or page behaviour. The Legal notice explains the relevant use, and support can help identify a cookie-related access issue.

Start with our Email Support Desk and write from the email linked to your account. Include the clause, account issue or payment reference involved, plus the outcome you are requesting. Do not include a password. We will explain the available next step where local law permits.

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